VP of Customer Success Job at Testrigor, Remote

VzQ4d0g4SklYNm5KVlRVQ3RrN0s3SjNlcUE9PQ==
  • Testrigor
  • Remote

Job Description

About testRigor

testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.

Role Overview

This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently.

Responsibilities

  1. Increase NRR
  2. Setup clear metrics, reporting and framework for data-driven decision making
  3. Setup processes within the team and the company to get everything organized and moving smooth and fast
  4. Pick and manage the right tools for the job and drive other teams to get their part in them
  5. Manage small but quickly growing team of CSMs

Requirements

  1. Experience increasing NRR
  2. Experience as VP of Customer Success in a previous company
  3. Experience building processes and metrics from scratch
  4. Data-driven approach to improvement
  5. Experience working with technical customers like Engineering or QA
  6. All other things that VP of CS must do

Benefits

  • Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
  • Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
  • Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator .
  • Values: We value speed, data-driven decisions, fun, and making the future better.

Job Tags

Remote job, Full time,

Similar Jobs

WB Liquors & Wine

Assistant Store Manager Job at WB Liquors & Wine

 ...Therere tons to learn about liquor, beer & wine and have some fun along the way! Are you enthusiastic and motivated? Do you possess a...  ...are currently seeking responsible and customer-oriented Assistant Store Managers to join our team! Who are we? WB Liquors is a Texas... 

NP Now

Family Medicine Physician Job at NP Now

 ...focused on patient safety Benefits and Features : ~$250,000 - $290,000 / year ~ Comprehensive benefits package - health insurance, dental insurance, life insurance, and more Job/Practice Description: The physician must provide clinical care to... 

Care Options for Kids

School Psychologist Job at Care Options for Kids

 ...School Psychologist The position of School Psychologist supports the social, emotional, behavioral, and academic well-being of students. They assess and address learning and behavioral issues, collaborate with educators, and help to design interventions for a positive... 

Marion County Public Schools

Electrician Helper Job at Marion County Public Schools

REPORTS TO: COORDINATOR II OF TECHNICAL SERVICES For more information, visit: POSITION SUMMARY: This is a skilled position which applies electrical code and theory in the installation, replacement, and repair of electrical systems common to the equipment and electrical...

Rellaire Smart Home Systems

HVAC Installer Job at Rellaire Smart Home Systems

 ...-growing heating and cooling company is looking for an amazing installer (or maintenance technician) to join our award-winning team. We...  ...company. Required Credentials: ~5+ years of experience in HVAC installation. ~ A high school diploma, GED, or equivalent....