Job Description

We only HIRE the BEST!

Who We Are:

We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: . To achieve this, we need top-tier team members who can dominate the field.

Who You Are :

You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule.

Key Responsibilities :

Customer service interaction

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers
• Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc
• Keep accurate records of customer interactions
• Follow established department procedures, guidelines, and policies
• Serving our external and internal customers with urgency and grace
• Skills and experience we are looking for:

Proven customer service experience

Strong phone contact handling

Generating sales appointments

Communication experience

Bilingual (Spanish) is helpful

Active listening skills

Solid computer/typing skills

Familiarity with MS Office

A heart to serve a variety of personalities and (potentially difficult) circumstances

Ability to multi-task

Ability to Prioritize

Manage time effectively

Willingness to go the extra mile when engaging customers

A "Get It Done" Mentality

• We will provide quality service along with quality customer experience.

Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.   The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Drive a Culture of Accountability & Winning

• Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.

Track & Dominate Your Scorecard

• Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities

Mentor & Uplift Others Around You

• Push others to be better. Support our teammates and help create a culture of continuous growth and leading

Lifelong Learner & Growth-Minded

• You are always improving and learning from others.

You actively seek out mentorship, coaching, and new techniques to sharpen your edge

What We Offer:

Competitive pay structure

Career Growth Opportunities- we promote from within!

Take home vehicle

A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.

Best-in-Class Training & Coaching- we invest in your success.

Industry-Leading Products & Services

Ready to drive our business to new levels?

If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you.

Apply Now!

Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable

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