Job Description

About the Role

We are seeking a reliable, organized, and friendly Part-Time Front Desk Assistant to support our busy internal medicine clinic on Tuesdays and Thursdays , which are our highest-volume days.

This role is designed to support our Full-Time Front Desk Receptionist by helping manage the increased workload that comes with scheduling for four providers . The Part-Time Assistant will work under the guidance of our Clinic Operations & Patient Experience Coordinator and collaborate closely with the front desk team to ensure smooth patient flow and excellent service.

Key Responsibilities

Patient Check-In / Check-Out

• Greet patients warmly and provide a professional first impression
• Manage check-in and check-out workflows
• Update patient demographics and verify insurance

Scheduling Support

• Assist with appointment scheduling for four providers
• Help maintain an organized and efficient multi-provider schedule

Communication Management

• Monitor and respond to:
  • Elation Passport portal messages
  • Curogram messages
• Route messages appropriately and in a timely manner

Administrative Support

• Check patient eligibility
• Assist with daily batches and administrative workflows
• Support phone coverage
• Share front desk responsibilities to maintain smooth workflow and timely service

How This Role Supports the Clinic

This position is intended to provide direct support to our Full-Time Front Desk Receptionist , by:

• Helping manage the scheduling workload across four providers
• Assisting with phone coverage and patient messages
• Ensuring efficient check-in and check-out processes
• Improving responsiveness to portal and Curogram messages
• Supporting communication and administrative tasks
• Providing seamless patient service on our highest-volume clinic days

The Full-Time Front Desk Receptionist will continue to serve as the primary front desk receptionist . The Part-Time Assistant will work under her direction while also coordinating with the Clinic Operations & Patient Experience Coordinator to ensure aligned workflows and smooth patient flow.

Qualifications

• Medical front desk experience preferred (but not required)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced clinic environment
• Comfort using electronic health records (Elation experience is a plus)
• Reliable, professional, and team-oriented

Schedule

• Tuesdays: 8:00 AM – 5:00 PM
• Thursdays: 8:00 AM – 5:00 PM (Future additional hours may be available as the clinic grows.)

Compensation

• Competitive hourly rate based on experience
• Paid training provided

Why Join Us?

You’ll be part of a growing, patient-centered clinic with a collaborative team and clearly defined roles. This is a great opportunity to:

• Contribute to a high-quality patient experience
• Enjoy a supportive and organized work environment
• Make a meaningful impact on clinic operations and patient care
• Grow with a team that values communication, teamwork, and continuous improvement

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