Job Description

Are you a reliable, organized, and customer-focused individual looking to join a fast-paced team? We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people, we want to hear from you!

· Monitor and coordinate driver activity and assignments using communication devices.

· Maintain real-time status and locations of all drivers.

· Utilize computers, radio systems, telephones, fax machines, and other communication equipment.

· Accurately access and enter data into Intow immediately as calls come in.

· Answer all inbound calls in a courteous, friendly, and professional manner — must answer within 3 rings or less .

· For all non-law enforcement calls, provide drivers with all required information, including:

· Customer name

· Call-back number

· Vehicle year, make, model, and color

· Breakdown location (including county and state when needed)

· Direction of travel

· Tow destination

· Reason for tow

· Method of payment

· Enter special instructions in Driver’s Notes and all additional details in Dispatch Notes .

· Understand all pricing structures: charge accounts, COD customers, PI customers, and law enforcement tows.

· Assist Customer Service with releases, lot visits, and phone calls as needed.

· Support billing and collections when required.

· Perform filing duties during shift.

· Handle cash register and complete all end-of-shift responsibilities.

Preferred Qualifications

· Bi-Lingual (English/Spanish) strongly preferred.

· Previous dispatching experience is a plus but not required.

· Strong communication skills and ability to stay calm under pressure.

· Comfortable working with multiple technology platforms.

Why Join Us?

· Fast-paced, team-oriented environment

· Opportunity for growth and skill development

· Competitive pay and benefits

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