Job Description

Chick-fil-A 43rd & 8th Avenue In-Line 

Chick-fil-A 43rd & 8th In-Line, located in the Times Square District, is actively selecting talented individuals who have a passion for serving others and are committed to excellence. We want to grow and serve together and create \REMARK\ able experiences for our guests.  Our vision is to \Be the most caring Chick-fil-A in New York City\ .

Our Restaurant's Purpose Statement:

We care about people. We create opportunities for our team members to be their best. We are faithful stewards of all that's entrusted to us. 

Within Chick-fil-A, our Team Member role is valued as more than \just a job\. We see it as an opportunity. As a team member, you will gain life experiences that extend far beyond serving a great product in a friendly environment. Chick-fil-A is an opportunity for people of all ages and backgrounds and no experience is required.

A position at Chick-fil-A is more than just a food service job. It is the first stop to a successful career in the marketplace. Here are just a few of the excellent benefits of serving at Chick-fil-A. We understand that you have commitments to your family, friends, school and sports teams. We are dedicated to helping you work and keep your commitments to those relationships that are meaningful to you. All Chick-fil-A restaurants are closed on Sunday's because we are dedicated to our team having a day off to rest and spend time with family and friends.

Along with a competitive paycheck, our team members serve in a nurturing environment where you will be equipped to learn valuable business, people, and life skills. Chick-fil-A also provides scholarship opportunities. At Chick-fil-A, we consider our team members to be more than just employees. Our team members are a highly valued part of each Chick-fil-A restaurant. We ensure that our team sincerely enjoys being a vital part of the Chick-fil-A Brand.

Our Values:

Hospitality

Treat people like people. Be kind. Warm welcomes and fond farewells.

Responsibility

Take ownership. Think glass half-full. Persevere relentlessly.

Humility

Give and take feedback. Learn from each other. Choose to serve. 

Why Chick-fil-A 43rd & 8th?

• Competitive Pay: Team Members start at a competitive wage with the opportunity for self-led raises.
• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• No Experience Is Necessary: We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
• College Scholarships: At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
• Free Meals: Who doesn't love a complimentary meal before or after your shift?
• Celebration: Opportunities through the year to get together with your teammates celebrate important milestones.
• Leadership Development: Do you have the potential to lead a team? A job at our Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Our leadership development process can help you achieve your dreams of being a successful and effective leader.

Team Member Responsibilities:

• We understand that to achieve Operational Excellence we must serve “crave”-able food, be surprisingly fast, keep our restaurant refreshingly clean, and provide service with a genuine smile
• Guest are our number one priority
• Ensure food quality requirements are being met
• Support fellow team members by executing lateral service with each other, and encouraging them to be their best
• Consistently deliver 2nd Mile Service (going above and beyond expectations)
• Deliver “REMARK” able guest experiences
• Excellent Customer Service at all times
• Complete daily and weekly checklists
• Leaving the restaurant better than the way you found it
• Actively fosters good communication with all team members
• Ensure 100% order accuracy
• Avoids wasting food and time.
• Ensure a refreshingly clean & food safe environment at all times
• Resolve guest concerns using the H.E.A.R.D model: (Hear, Empathize, Apologize, Resolve, Thank)
• Be willing to learn multiple roles. Some of our roles: Cashier, Server, Expediter, Dining Room Attendant Staff, Hospitality, etc.

Team Member Requirements:

• Must be 18 years of age or older.
• Must treat yourself and others with honor, dignity, and respect.
• Must be willing to prepare food the “Chick-fil-A way” according to the recipes.
• Must be a team player who can share credit, admit mistakes, and do their part. This is an excellent opportunity for someone who possesses initiative, has great people skills, has a willingness to serve everyone, and strives for excellence.
• Must be willing to be held accountable to results, accept feedback, and have a desire to grow
• Must be able and willing to multi-task and work multiple positions of the restaurant when needed.
• Must be punctual: show up on time, and arrange for coverage when unable to work your scheduled shift. We expect you to honor the availability you’ve committed to.
• Must be willing and able to follow and respect leadership.
• Must be willing and able to address and resolve conflicts quickly.
• Must be able to make quick decisions and work under pressure in a high volume/traffic restaurant.
• Must be observant and have high situational awareness.
• Must be able and willing to work with a sense of urgency and to serve guests according to procedural requirements.
• Must be willing to set a good example for others and hold each other accountable to expectations and requirements.
• This position requires repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Must arrive in full uniform and be properly groomed. Must present themselves as neat, professional, and willing to follow appearance requirements.
• Must be willing and able to stand, walk, and work on their feet for extended periods of time.
• Must be willing and able to bend and lift loads up to 50lbs. Also, must be able to stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
• Must be able to push and pull carts weighing up to 100 pounds.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.).
• Proper use of which may include but not limited to, box cutters, knives, personal protective equipment, hand trucks, carts, food cutter and fryers, power equipment, vehicles (must be 18 years of age or older) and all other equipment used within or for the restaurant.

Team Member’s Success Measurements:

• Customer Experience Monitor (CEM) Scores: Guest Feedback
• Restaurant Operational Evaluation (ROE) Scores: 3rd Party Feedback
• Restaurant Food Safety (SAFE) Scores: Food Safety is a Top Priority
• Leadership Team Feedback
• Being a team player by learning at least 3 different roles

\A great company is a caring company\ -S. Truett Cathy, Founder

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.
This Chick-fil-A is individually owned and operated by a local franchisee. At Chick-fil-A 43rd and 8th, our vision is to \Be the most caring Chick-fil-A in New York City.\ We believe you can have fun while working hard and still make a difference. Our team prides itself on providing great tasting food and a comfortable environment in which to enjoy it. Its what we built our culture around and why we’re so great at what we do.

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