ServiceNow - ITOM Developer Job at Purple Drive, Dallas, TX

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  • Purple Drive
  • Dallas, TX

Job Description

Job Overview

We are looking for an experienced ServiceNow Developer and Administrator with strong expertise across IT Operations Management (ITOM) , IT Asset Management (ITAM) - including Hardware Asset Management (HAM) and Software Asset Management (SAM) - as well as IT Service Management (ITSM) . The ideal candidate will also have proven experience as an Integration Analyst , designing and implementing integrations between ServiceNow and enterprise systems.

Key Responsibilities

ITOM (IT Operations Management)

  • Develop, configure, and maintain ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration , and CMDB .

  • Implement and optimize Discovery schedules , probes, and patterns for efficient data collection.

  • Maintain CMDB health , ensuring accuracy, completeness, and compliance with configuration policies.

  • Integrate ServiceNow ITOM with external monitoring tools (e.g., SolarWinds, Splunk, Nagios).

ITAM (IT Asset Management)

  • Design, develop, and administer HAM and SAM modules , ensuring proper lifecycle management of assets.

  • Automate asset tracking and compliance workflows for hardware and software inventories.

  • Implement integrations with asset discovery and procurement systems.

  • Maintain license compliance and asset reconciliation processes.

ITSM (IT Service Management)

  • Develop and customize ITSM modules including Incident, Problem, Change, Request, and Knowledge Management .

  • Create and maintain catalog items , workflows , and UI policies to improve service delivery.

  • Ensure adherence to ITIL best practices across ITSM processes.

Integration and Development

  • Serve as an Integration Analyst responsible for designing, implementing, and maintaining integrations between ServiceNow and other systems (e.g., Azure AD, SCCM, HR, ERP).

  • Utilize REST/SOAP APIs, MID Servers, IntegrationHub, and web services for data exchange.

  • Write custom scripts (JavaScript, GlideScript) and use Flow Designer for process automation.

  • Collaborate with other teams to define requirements and translate them into technical solutions.

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