Service Desk Manager Job at Rishabh RPO, Rockville, MD

V1l3NEhNeFBYSy9LVnowSHVFN0M3SmpkcFE9PQ==
  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Service Desk Manager

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Manage service desk operations, including incident management and escalations.
  • Develop and maintain SOPs and knowledge base articles.
  • Monitor service levels and ensure compliance with SLAs.
  • Provide coaching and training for service desk staff.

Qualifications:

  • ITIL Foundation and HDI Service Manager Certifications.
  • Experience managing a multi-tier service desk environment.

Job Tags

Similar Jobs

Leidos

Sr. Windows Administrator/Test Lab Manager TS/SCI Poly $15k SIGN ON! Job at Leidos

 ...Experience in a System Administration role supporting a software configuration management and development environment.CSSKEYCONMDcareers.leidos.com/CONMD**Original Posting:**March 27, 2025For U.S. Positions: While subject to change based on business needs, Leidos... 

Toppers Pizza - LaCrosse

Closing delivery Driver- nights $20- $25/ hour Job at Toppers Pizza - LaCrosse

 ...Pizza People are the heart and soul of our company, bringing great food and memorable experiences that people connect over in our communities. At Toppers, we have fun by listening to music all day and night. With our flexible work schedule, you choose your hours of work... 

The Shipyard

2025 Summer Internship Job at The Shipyard

 ...courageous ambitions of our people and our clients. Come join our team! SUMMARY Our goal is to provide students with an internship opportunity where they can gain real-world experiences with a fully integrated, digitally savvy ad agency, specifically with our... 

Guangzhou Synergy Translations Co., Ltd.

Luxembourgish Linguists Needed Job at Guangzhou Synergy Translations Co., Ltd.

We are looking for several Luxembourgish-English translators to participate in our online language quality inspection project. Responsibilities include:Format Checking:Verify that the original text meets client requirements (such as numbers, special line numbers, etc...

Emerson

Distribution Center Shipping Supervisor Job at Emerson

 ...professional looking for growth and professional development, we have a great opportunity for you! Emerson is looking to add a Distribution Center Shipping Supervisor to our Knoxville, TN location. This position is responsible for the efficient day-to-day...