Job Description

Full-Time Program Manager - Emergency Shelter - Join the Rescue Mission Team!

Schedule: Tuesdays-Saturdays (on call, including evenings, weekends, and holidays).

Salary: $70,000 Annually.

The Rescue Mission is actively seeking a full-time Program Manager of Emergency Shelter to join our dynamic team and lead the operations of our Syracuse Emergency Shelter. In this role, you will be responsible for managing processes , providing leadership to staff , and ensuring the highest level of client services while working towards the mission of supporting vulnerable populations in our community.

If you have experience in staff management, a passion for helping others, and a commitment to making a positive impact, we encourage you to apply and become a key player in our mission!

Key Responsibilities:

• Staff Leadership & Development: Directly supervise Emergency Services Program staff, providing coaching, counseling, and ongoing training to develop staff skills and ensure effective operations of the shelter and day center.
• Scheduling & Staffing Compliance: Develop and maintain a work schedule that meets OTDA requirements for the Emergency Shelter, including weekend, evening, and on-call shifts.
• Client Service Quality: Monitor service performance, ensure program standards are met, and implement best practices through regular coaching, training, and evaluations.
• Collaboration & Community Engagement: Work with other departments, local agencies, and community partners to build collaborative relationships and deliver effective services to those in need.
• Regulatory Compliance & Documentation: Ensure compliance with all regulatory guidelines, maintain program integrity, and oversee billing, census records, and other essential documentation.
• Financial Oversight: Participate in the creation and management of annual budgets, overseeing expenses related to staffing, supplies, and overtime.
• Safety & Confidentiality: Promote a safe environment for both employees and clients while maintaining strict client confidentiality in all aspects of program operations.
• Mission Alignment: Align daily work with the Rescue Mission’s mission, vision, and values, contributing to a caring and cooperative workplace culture.

Requirements:

• Education: Bachelor’s Degree in Human Services, Health Services, or a related field required; Master’s Degree preferred.
• Experience: Minimum of 2 years of staff management/supervisory experience. Experience working with homeless, addicted, or mentally disabled populations is a plus.
• Flexibility: Must be able to work a flexible schedule, including 2nd and 3rd shifts and weekends.
• Communication & Leadership Skills: Strong leadership, interpersonal, and communication skills to effectively manage and guide a team.
• Crisis Management: Ability to handle complex situations and provide oversight during difficult circumstances.
• Knowledge & Skills: Proficiency in computer systems and the ability to maintain a calm and professional presence in challenging environments.
• Driver’s License: Valid NYS Driver’s License in compliance with company driving criteria.
• Passion for the Mission: A commitment to the Rescue Mission’s vision and values, and a desire to work for an organization that supports the community.

What We Offer:

Competitive pay , Benefits Package (Medical, Dental, Vision, 401(k), Paid Time Off (PTO), Short-Term Disability, Group & Voluntary Life Insurance, and more.), and A Chance to Make a Difference . Working at the Rescue Mission is more than just a job - it’s an opportunity to be part of an organization that makes a lasting impact on the community. We provide critical services every day, offering help for today and hope for tomorrow.

Why Work With Us?

Join a dedicated team committed to transforming lives and making a tangible difference in our community. At the Rescue Mission, you will be part of a collaborative and supportive environment that values professional growth and offers opportunities for advancement.

Ready to Make a Difference? Apply Now!

If you’re ready to contribute to a meaningful cause and build a rewarding career, apply today! We look forward to hearing from you!

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