Job Description

Archdiocese of New York

Pension Office

Pension Office Administrator

October 2025

Purpose:

To provide administrative support to the Director and senior staff members in the day-to-day administration of the Pension Office. The detail-oriented and highly organized individual will primarily support the daily operations of high-volume retiree requests and phone contact with retirees. From time to time, support will extend to work related to active lay employees, terminated participants and clergy as well as external service providers and employers. The Pension Administrator will be in a visible position that requires a compassionate, patient professional with excellent interpersonal, communication, and organizational skills.

Direct Supervisor: Director of Retirement Benefits and Actuary

Work Location: 488 Madison Avenue, New York, NY 10022

Responsibilities

• Under the supervision of the Senior Retiree Pension Coordinator, perform daily administration for pension participants receiving benefit payments. Such duties include, but are not limited to, liaising between the retirees and the paying agent on matters related to pension payments, address changes, direct deposit updates, tax withholding adjustments, recall of payments made to deceased participants, re-issuance of Form 1099-Rs, etc.
• Fulfill all retiree requests received by mail, email and phone timely and accurately, including the completion and certification of verification forms for housing or loans, and handling incoming POA documents.
• Responsible for cancellation / stop payment of undelivered checks as well as issuing authorization for the replacement of such checks.
• Open, stamp and distribute mail to Pension Office staff daily.
• Answer phones and forward calls to appropriate Pension Office staff member.
• Scan and electronically file written requests into Laserfiche upon completion.
• Review death reports and perform appropriate procedures associated with deceased participants, including speaking with next-of-kin, drafting letters and performing death calculations, if required.
• Collaborate with the Director of the Pension Office in coordinating highly visible events such as quarterly Pension Committee Meetings and group retirement meetings.
• Provide support to Pension Office staff on tasks and projects, as needed.
• Adhere to all processes, procedures and rules related to the administration of the pension plans.
• Maintain strict confidentiality when working with all data.

Education, Experience, and Skills:

• Bachelor’s Degree preferred.
• 1+ years of pension plan administration experience highly preferred.
• Ability to read, speak and write Spanish required.
• Excellent interpersonal etiquette, and oral and written communications skills.
• Ability to work in a highly organized fashion and manage high-volume requests.
• Proficient in Microsoft Windows, Word, Excel.
• Detail-oriented and applies consistency in all facets of assigned tasks including calculations, written communications, note-taking and conversing with plan participants.
• Proven professionalism, positive team-player attitude, strong work ethic and a drive for delivering superior customer service.
• Ability to interpret and validate data.
• Ability to learn and navigate customized systems.

Compensation range for this position is: $28.50 – $30.50 per hour.

This position is considered full-time, non-exempt, and eligible for overtime.

Interested candidates should send a cover letter and resume to:

Pension.Office@archny.org

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