Dealer Performance Specialist
Salary Circa £45,000 + Benefits
Milton Keynes
Who Are We?
LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.
Why Join Us?
At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:
The Opportunity
LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.
If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!
About the role
Reporting into the Dealer Operation Manager, the Dealer Performance Specialist will be responsible for monitoring, analysing, and enhancing the performance of the dealership network to ensure smooth operations and optimal efficiency. This role plays a key part in identifying areas for improvement, implementing solutions, and maintaining consistent connectivity across the network. In addition, the Network Performance Specialist will work closely with the Dealer Operation Manager to uphold high standards of service delivery, ensuring that dealerships provide exceptional customer experiences.
Network Monitoring & Optimisation
⚡ Continuously monitor and optimise network performance, ensuring efficient, reliable, and seamless connectivity.
⚡ Proactively identify and resolve issues to minimise downtime and maintain optimal network health.
Data Analysis & Insights: ⚡ Gather and analyse network data to identify trends, inefficiencies, and areas for improvement.
⚡ Provide actionable recommendations and collaborate with the Dealer Operations Manager on data-driven strategies.
Collaboration & Coordination
⚡ Work with internal departments and external vendors to ensure network integration and performance standards.
⚡ Serve as a liaison between technical and non-technical stakeholders, ensuring clear communication of network issues and solutions.
Technical Support & Documentation
⚡ Provide technical support for network-related queries and maintain clear documentation on network procedures.
⚡ Create and update training materials to empower dealership staff with troubleshooting skills.
System Maintenance & Upgrades
⚡ Schedule regular network maintenance and manage system upgrades to improve performance and security.
⚡ Ensure compliance with OEM standards and implement necessary security protocols.
Performance Evaluation
⚡ Monitor and evaluate network performance, using KPIs to measure success and identify areas for improvement.
⚡ Track and report on performance, recommending changes to optimise network operations.
Experience to succeed
⚡ A minimum of three years’ experience in network administration or a similar role.
Previous experience within the automotive or dealership sectors would be advantageous.
⚡ Proficiency in network management tools and diagnostic software.
⚡ Excellent troubleshooting skills to quickly resolve performance issues.
⚡ A Bachelor's degree in Computer Science, Information Technology, or a related discipline is desirable.
⚡ Strong analytical skills to interpret complex data and identify trends.
⚡ Excellent communication and interpersonal skills for effective collaboration.
⚡ Capable of troubleshooting and resolving technical issues promptly.
⚡ Ability to work both independently and as part of a team.
⚡ Experienced supporting a sizeable, fast-moving business.
⚡ Experience with automotive manufacturing or EVs is a bonus.
Attributes
Team player with strong leadership qualities:
⚡ A collaborative team player with the confidence to take the lead and guide other employees when necessary.
⚡ Ability to build and maintain strong relationships with colleagues and stakeholders.
Results-oriented and proactive:
⚡ Highly driven and motivated to achieve results in a fast-paced, dynamic environment.
⚡ Proactive and resourceful in identifying and addressing potential challenges.
Resilience and adaptability:
⚡ Ability to thrive under pressure and manage competing demands effectively.
Commitment to ethical standards:
⚡ Adherence to the highest ethical standards in all aspects of network performance.
Passion for the industry:
⚡ A genuine interest in the automotive industry and a passion for delivering the very best network performance.
What we can offer you
⚡ Competitive salary
⚡ 25 days’ annual leave plus bank holidays
⚡ Hybrid working available between base location/home
⚡ Life insurance, cycle to work scheme, and a salary sacrifice pension scheme
⚡ Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders
⚡ Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)
⚡ Modern offices with access to amenities
At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.
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