Job Description

This is a remote position.

We are seeking a dynamic and customer-focused Live Chat Specialist to join our team at ValueAdd Research and Analytics Solutions LLP. As a Live Chat Specialist, you will be responsible for providing real-time support to our clients through chat, resolving their queries and issues efficiently. If you have excellent communication skills and enjoy helping customers, we want to hear from you!

Location: United States (Remote)

Responsibilities:

• Respond to customer inquiries and issues in a timely and professional manner via live chat
  
• Provide accurate information about products and services
  
• Resolve customer complaints and escalate complex issues to the appropriate department
  
• Maintain detailed records of customer interactions
  
• Collaborate with team members to improve overall customer satisfaction
  

Qualifications:

• Excellent written and verbal communication skills
  
• Strong problem-solving abilities
  
• Ability to multitask and prioritize tasks effectively
  
• Previous experience in customer service or a similar role preferred
  
• Proficiency in MS Office and chat software
  

Education and Experience:

• High school diploma or equivalent required
  
• 1-2 years of experience in a customer service role
  
• Experience with live chat support is a plus
  

Requirements

• High school diploma or equivalent required
  
• 1-2 years of experience in a customer service role
  
• Experience with live chat support is a plus
  

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