EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
CCPA - Standardized Patient (Santa Maria, CA)Santa Maria, CA ( -EvergreenJob TypePart-timeDescriptionA.T. Still University (ATSU) seeks applications for non-exempt Standardized Patients (SPs) to work at theSanta Maria ( , California campus. A Standardized Patient...
...vision. Real impact. Come build it with us. Job Description We are looking for a data-driven and strategic Senior Manager of ABM & Strategic Growth (Expansion) Initiatives to enhance our dynamic SaaS company. This role will be pivotal to driving integrated, data...
...single plant location, managing production staff and schedules, and allocating resources for capital expenditures. Experience with Lean Six Sigma is also a plus. This position has a salary up to $170,000 with up to a 40% bonus, a $10,000 car allowance, and excellent...
...Type: Multi-stop Loads (10-15 stops FRESH; 3 Stops DRY)100% Driver Unload Tools: Liftgates on Trailers and U-Boats available... ...Some Sundays when needed. Drivers home for a 34 hour reset Weekend days not guaranteed Off weekly 34-48 hours Typical Week For...
...Summary: Ref #: CP-LPN-MD-Fred Profession: Licensed Practical Nurse Job Type: Contract/Per Diem Location: Frederick, MD Start: ASAP Facility Type: SNF/ALF Shift Type: Days, Evenings, Nights Rate: $32.6/hour Requirements: Valid and active...