Level 2 IT Support Technician Job at LaSalle Network, Schaumburg, IL

V1lFNUc4Sk5YNnJLVlRzTHRrdkw0Wm5Ub0E9PQ==
  • LaSalle Network
  • Schaumburg, IL

Job Description

LaSalle Network is currently partnering with a client that specializes in managed IT services and is looking to grow their service desk team. The core services of this client are in the areas of help desk, systems engineering, network engineering and cloud services. We are looking to hire an individual to join their service team.

Level 2 Support Technician Responsibilities:
  • Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in-person
  • Provide level 2 technical support
  • Troubleshoot software, hardware and mobile device problems
  • Document client incidents in a ticket management system
  • Deploy OS image builds to PC devices and perform post image system configuration
  • Interact with client end-users and co-workers to diagnose and resolve problems
  • Analyze, resolve, track, escalate and accurately document various technical problems
  • Support feature, functionality and usage of specific applications
  • Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
  • Build positive relationships with both client and teammates
Level 2 Support Technician Requirements:
  • Relevant educational degree/certificate or equivalent experience
  • 2+ years of hands-on desktop support experience; strong customer service skills
  • Experience with image deployment methods examples include SCCM, Intune, PXE Boot or Autopilot
  • Knowledge in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)
  • Knowledge in Office365 Exchange Online administration
  • Knowledge in Microsoft Windows, macOS, Android and iOS Operating Systems
  • Knowledge of Citrix and VPN
  • Knowledge of Active Directory and user account changes
  • Technical aptitude with strong PC and mobile device literacy skills
  • Self-starter with a desire to learn and that works well in a team environment
  • Strong written and verbal communication skills; attention to detail
  • Ability to follow, adhere to and offer improvement to documented processes
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.

Thank you,

Nigel Dyson
Recruiter – Technology Services
LaSalle Network

Job Tags

Contract work, Temporary work,

Similar Jobs

Farm Job Search

Dairy Farm Herdsman Job at Farm Job Search

 ...Dairy Farm Herdsman (6168) Location: Wisconsin JobNumber: 6168 Dairy Farm Herdsman Position immediately available on a family-owned, high-producing 500 cow registered Holstein dairy in east central Wisconsin. This position requires the ability to perform normal... 

Domino's Franchise

Delivery Driver - 133 SW 34th St Job at Domino's Franchise

 ...how we roll. So if you're looking for casual work or maybe something more permanent, our Delivery Driver position is the perfect way in. It all starts with you Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique... 

Walt Disney World Resort

Disney College Program HBCU Cohort Powered by Disney on the Yard Job at Walt Disney World Resort

 ...Within For the fifth year, the Disney College Program is excited to offer the HBCU...  ...specifically for those who are attending or have recently attended a HBCU (Historically Black...  ...for college students and recent graduates to work at Walt Disney World Resort near... 

The Spartan Group

Sales Manager Job at The Spartan Group

 ...Outstanding Location Enormous Potential for Growth and Advancement CLOSED SUNDAYS!! Company Benefits: ~ Health and Dental Insurance ~ Paid Time Off ~ Paid Life Insurance ~401k This is an Excellent Career Opportunity for the right individual... 

Santa Barbara Games

3D Environment Asset Artist Job at Santa Barbara Games

Details: Start date: Jan Fully Remote Position At Santa Barbara Games, were in stealth mode building a stylized, session-based survival roguelite set in a dark, mystical forest. Were a small indie team looking for an Environment Artist to focus purely on creating...