Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
..., packing, quality assurance, and shipping orders to our 6000 stores. We offer flexible work schedules in our world class distribution centers with climate-controlled workspaces. Our full-time shifts include overnights, days, and weekend options. Benefits include an...
...you need to lead and deliver value at this level include but are not limited to:+ Craft... ...specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.... ...does not intend to hire experienced or entry level job seekers who will need, now or in...
The schedule is as follows: Monday Through Friday 0845 - 1700; Saturday 0845 - 1200. PalAmerican Security - Unarmed Security Guard Are you passionate about creating a safe and happy environment for communities? Do you have keen attention to detail and a desire to...
...What we are looking for Lilt is looking for English into Arabic freelance translators to join our Translator Community. We are interested in the following domains: Life Sciences, Medical, Clinical trials, etc. If you have experience in any other domain or subdomain...
...Requirements:**+ **Mandatory:** Previous cash handling experience, ideally in vault environments.+ **Preferred:** Experience as a bank teller or in a vault setting.+ Flexibility to accommodate required overtime and weekend shifts.If you are interested and meet the...