Inbound Inside Sales Representative Job at PURCOR Pest Solutions, Tampa, FL

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  • PURCOR Pest Solutions
  • Tampa, FL

Job Description

Inbound Inside Sales Representative Location Tampa, FL :

Please note that this is an afternoon/evening shift from: M-F, 2:30 - 11:00 EST Onsite

WHO WE ARE

PURCOR Pest Solutions™, a brand of CertusPest, one of the fastest growing names in the pest control industry - with a national presence and currently ranked #19 on PCT Magazine top 100 list. Protecting families and businesses is our #1 priority. Our Mission is to help people care for what matters most by delivering friendly, fast, and efficient pest control services. Are you looking for a career as big as your ambition? Apply now.

JOB SUMMARY:

This position you will play a key role in developing relationships with prospective customers. You will provide world class customer service and sales support by evaluating customer's needs and responding to customers' requests in a courteous and professional manner. As an Inside Sales Professional you will handle mostly inbound calls, and some outbound, sales-related calls, set up new customer accounts, maintain current customer accounts and document all pertinent interactions in a customer relationship management system.

WHAT'S IN IT FOR YOU:

  • Competitive Base Hourly Pay plus a Monthly Sales Commission Plan
  • Medical, Dental & Vision Benefits
  • Employer Paid Short-Term & Long-Term Disability (STD/LTD)
  • Employer Paid Life Insurance
  • Opportunities for advancement & career growth
  • Paid Time Off (PTO) and Holiday Pay
  • 401K Retirement Savings with Company Sponsored Match

YOU WILL BE RESPONSIBLE FOR:

  • Answer and manage mostly inbound sales calls (and some outbound sales call).
  • Engage customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines.
  • Complete a phone sale on qualified leads, prepare and send E-Contract to customer and set up service via Best Fit process.
  • Attain conversion goals of lead to call and positive action and other performance metrics.
  • Sells residential pest control services and other services aligned with standard operating procedures.
  • Create service accounts for new customers.
  • Collect payments and apply payment to proper account.
  • Schedule inspections and/or quality control visits for sales inspectors and technicians.
  • Navigate multiple computer programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
  • Adopt new products, sales and marketing skills from direct Sales Manager coaching and training.
  • Meet or exceed all Minimum Performance Standards and attain Monthly Development Plan goals regularly
  • Document all customer calls accurately on customer's account and forwards to appropriate associate.
  • Enter lead information into database (Pest Pac and Velocify) accurately and schedule appointments.
  • Assist Call Center Specialist Team with customer service-related inbound callers during high-volume peak calling hours.
  • Resolve billing issues, offer resolutions, and apply credits/adjustments when appropriate.
  • Develop strong communication with platform branches to continuously improve customer experiences.
  • Provide excellent communication and people skills to build trust and create positive customer experiences by placing an emphasis on customer satisfaction.
  • Additional projects as assigned.

WHAT YOU NEED TO BE MOST SUCCESSFUL:

  • A High School Diploma or equivalent is required.
  • Previous sales experience is required.
  • Inside Sales/Call Center experience is highly desired.
  • Exceptional written/grammar related skills are required.
  • Excellent communication skills including articulation, persuasion/sales, customer service and interpersonal skills required.
  • Ability to use a multi-line telephone system, copy/fax machine, scanner, printer, and postage meter.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
  • Ability to multitask while maintaining a pleasant, friendly conversation.
  • Ability to calculate basic math.
  • Proficiency in Microsoft Office Software (MS Word, MS Outlook, MS Excel) is required.
  • Proficiency in HubSpot, Velocify and/or PestPac or a similar Customer Relationship Management (CRM)
  • Ability to establish strong internal and external relationships.
  • A Positive, outgoing, results oriented, ambitious, team player.
  • Ability to successfully pass a seven-year criminal background check & substance abuse screening.
  • Bi-lingual is preferred but not required

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Drug-Free Workplace

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • 8 hour shift
  • Evening shift

Supplemental pay types:

  • Commission pay

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Application Question(s):

  • Do you have reliable transportation?
  • Are you able to work M-F 2:30pm-11:00pm EST Onsite?

Work Location: In person

Job Tags

Hourly pay, Base plus commission, Holiday work, Full time, Contract work, Temporary work, Shift work, Afternoon shift, Monday to Friday,

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