Help Desk Technician I & II Job at Southwest Search, Dallas, TX

V1kwNEdjeEFWS2pQVmprR3VFck40Sm5kb1E9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Resource Property Management

Maintenance Technician Supervisor Job at Resource Property Management

 ...services. Essential Duties and Responsibilities : The Maintenance Technician is responsible for the following tasks and shall:...  ..., and positive manner. Meet with the Maintenance Supervisor daily to receive work orders. Complete management work orders... 

Pro Talent HR

Telecom Sales Representative (Work From Home) Job at Pro Talent HR

 ...This is Urgent Hiring (Work From Home) Only Candidates from United States will be Shortlisted. No Sales Target initially Job Summary...  ...- Familiarity with inside sales processes - Capability to engage in telemarketing activities Job Type: Full-time, Remote... 

Parkland Health and Hospital System

Anesthesia Technician (Part Time) Job at Parkland Health and Hospital System

 ...opportunities to learn and join a talented team where patient care is more than a job. Its our passion. Primary Purpose Prepares anesthesia equipment in assigned rooms for operative procedures and maintains supply levels of the anesthesia cart, to ensure that all... 

Fiola Miami

Sommelier Job at Fiola Miami

 ...Fiola Miami, in Coral Gables, is seeking a sommelier with experience in Italian wines. Fiola Miami features the same elegant, contemporary Italian fine dining as our current Michelin-starred, Fiola, located in Washington, D.C. If you understand the standards of world... 

Greif Packaging LLC

Stacker - SEASONAL Job at Greif Packaging LLC

 ...Job Description: **PLEASE NOTE: THIS IS A SEASONAL POSITION** Key Responsibilities ~ Now hiring for Entry level Production Associate positions- (No Industry experience needed...We train you!) Benefits you'll enjoy from Day 1- no waiting period!!~$21.59 starting...