Help Desk Technician Job at SOS International LLC, El Paso, TX

WDQ0OEdNUkJXcUhMVXpnRXNFTE42SjdUcGc9PQ==
  • SOS International LLC
  • El Paso, TX

Job Description

Overview:

SOSi is seeking a n experienced Help Desk Technician   to join our team in El Paso, TX.   The Help Desk Technician will be responsible for the support of Wordbridge, our Interpreter Services platform.   

Responsibilities:
  • Mentor less experienced staff.  
  • Track and report call volume and average time to resolution.  
  • Responsible for fielding phone calls and emails and creating trouble tickets.  
  • Provide total customer support service as single point of contact for Tier 1 and Tier 2 level tickets.  
  • Provide phone support to users.  
  • Serve as the initial point of contact for troubleshooting applications/software PC, and mobile phone problems.  
  • Escalate tickets to the appropriate team .  
  • Ensure all tickets are updated with accurate information.  
  • Communicate technical issues and resolutions with clients .  
  • Train and mentor clients as needed to ensure their success within the team.  
Qualifications:
  • High school diploma or equivalent.  
  • Minimum of two (2) years of help desk/technical support experience.  
  • Minimum of two (2) years Software Support: Microsoft OS, Office Suite and IBM Sametime.  
  • Minimum of two (2) years Hardware Support: desktops, laptops, scanners, printers, mobile devices, etc..  
  • Ability to work in fast -paced, rapidly changing environment.  
  • Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications.  
  • Excellent oral and written communication skills  
  • Provide support in a mission critical environment.
Working Conditions:
  • Normal office working conditions.  
  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary.  

Job Tags

Full time, Night shift,

Similar Jobs

Farm Job Search

Dairy Farm Assistant Herdsman Job at Farm Job Search

 ...Dairy Farm Assistant Herdsman (6551) Location: Hartford, Wisconsin JobNumber: 6551 Assistant Herdsperson job opening on our 250 cow dairy located just outside of Hartford, WI. Our farm is currently in need of someone who can help monitor the health of all animals... 

Summit Polymers Inc

Art Director Job at Summit Polymers Inc

 ...The Role As a Junior Art Director, you are poised to be a creative leader, and you will be responsible for owning the creative outputs of our team. You have a creative eye and a strong vision that you can communicate to provide direction and craft to make come to life... 

Build My Great Team

Paralegal/Legal Secretary/Assistant with Gaggos Flaggman, PLLC Job at Build My Great Team

 ...Paralegal/Legal Secretary/Assistant Troy, Michigan | In-Office | Part-Time About Us At Gaggos Flaggman, PLLC, we focus on estate planning, elder law, probate, and business law. Led by William H. Gaggos, our practice blends legal and tax experience to help clients... 

Alcor

Drupal Developer Job at Alcor

 ...Roles and Responsibilities : Design, develop, and maintain Drupal websites using Drupal 9/10/11 best practices. Build and customize Drupal modules, themes, content types, views, and taxonomies. Perform regular Drupal core, module, and theme updates, including... 

Bachman's Inc.

Nursery Worker - Wholesale Job at Bachman's Inc.

Nursery Wholesale Worker Hourly Position: Varying work schedules Bachmans is committed to creating a caring environment while inspiring a passion for bringing beauty to life. The Nursery Wholesale Worker supports the daily operations of a 35-acre wholesale...