Fiber Splicer Technician Job at IQ Fiber, Chestertown, MD

WDQ0OEdjVktYSy9QVWpnSHNrN0s0SjdZcHc9PQ==
  • IQ Fiber
  • Chestertown, MD

Job Description

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. ThinkBig Networks was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

This position is located in Kent County and is an onsite field position.

Position Summary: 

The Fiber Splicer Technician must have strong fiber splicing, network, organization employee and customer service skills. Our Fiber Technician Splicers troubleshoot, splice, test and certify fiber optic rings and customer terminations. This position is responsible for repairing outages and performing contractor QA checks. In this role you will spend 90% of your time in the field and on customer premise interfacing with current and prospective customers. Providing the very best customer service, both while installing and during troubleshooting operations, is critical to this position. 

Technical Responsibilities: 

Primary responsibility of this position is to install, repair and maintain all ThinkBig Networks services through field operations as defined below: 
  • Technician must be competent in the use of optical test equipment, OTDR, PON Meter, Volt/Ohm meters, toners and other test equipment as prescribed for the testing of all services ThinkBig Networks provides. 
  • Technician must be competent in fiber splicing using a core alignment type splicing machine for drops and pig tails. 
  • Technician is required to repair underground drop pipes, re-pull underground fiber drops, and splice drops where necessary from the distribution vault to the premise NID 
  • Technician is responsible for installation, maintenance and troubleshooting of OSP distribution fiber from the Main OLT Hub (source) and FDH cabinets all the way through to the end user. 
  • Technician is responsible for installation, maintenance and troubleshooting of splitter cabinets, patch panels, NIDs and associated equipment. 
  • Technician must be competent in the placement of fiber inside the customer premise in units ranging from SFU to MDU high-rises.  
Essential Duties and Responsibilites:
  • Must provide the highest level of customer service, internally and externally.
  • Full accountability in safety, productivity, quality, workmanship, and customer service. 
  • Use excellent hearing and listening skills to receive detailed information 
  • Must be able to work after hours and weekends.  
  • Remain in service during outages until resolved 
  • Remain in a state of readiness to handle technical calls when on call. Readiness includes being in the local market, remaining is a clear state of mind to perform service and having company provided communications 
  • Responds to the needs of a 24/7/365 operation 
  • Maintain all company equipment at the ready to receive and resolve calls in a timely fashion. 
  • Must be able to work emergency schedules during natural disasters and network outages. 
  • Maintain vehicle in a clean and professional manner 
  • Dress in approved ThinkBig Networks branded clothing and arrive to work in a neat and professional manner 
  • Ability to multi-task. Ability to deal with and solve problems using solid judgment skills. 
  • Other duties as assigned including non-technical 
  • Be able to perform in a high pressure fast paced environment. 
Qualifications:  
  • 3 to 5 years telecommunications experience required.  
  • Valid driver’s license with a clean driver’s license is required (must be able to pass driver's license check). 
  • Must pass pre-employment screening.
  • Employee is required to drive during nighttime conditions and adverse weather conditions. 
  • You must have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordination.
  • Must be able to lift 50 lbs. repeatedly.
  • Must be able and willing to climb ladders and work on utility poles up to 28 feet.
  • Must be able and willing to work in adverse weather conditions, attics, and crawlspaces. 
  • Computer skills to sufficient to process trouble tickets.  
  • Experience with Microsoft Excel and Word.  

     

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ThinkBig Networks is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be
 
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

**The hourly range is $32.00- $35.20.

 

Job Tags

Hourly pay, Full time, For contractors, Local area, Work visa, Night shift, Weekend work,

Similar Jobs

The Shipyard

2025 Summer Internship Job at The Shipyard

 ...courageous ambitions of our people and our clients. Come join our team! SUMMARY Our goal is to provide students with an internship opportunity where they can gain real-world experiences with a fully integrated, digitally savvy ad agency, specifically with our... 

WME Express

Class A home daily Job at WME Express

 ...-keep busy all year ** Call (***) ***-****-open every day 7am to 7pm- every weekend- (***) ***-****. ** Need to live within 40 miles of Opelika, Alabama With at least 6 months Class A driving history-tractor trailer-with excellent driving record **. Home daily driver... 

Metropolitan Services, Inc.

Class B We are looking for class A, but preferably class B CDL drivers for firm. Job Job at Metropolitan Services, Inc.

Class B We are looking for class A, but preferably class B CDL drivers for firm. JobWe are looking for motivated and hardworking team players to help with Street Sweeping for Major Construction Companies. We are a Equal Opportunity Employer.Pay: $25 per hour to $31... 

Appen

Search Engine Evaluator (US) Job at Appen

Search Engine Evaluator What is a exactly is a search engine evaluation job? Search engine evaluation is the process of making informed decisions about websites, webpages, music videos, songs, images, maps and other data and rating them for accuracy, completeness and... 

The Brothers That Just Do Gutters

Entry Level Gutter Installer Job at The Brothers That Just Do Gutters

 ...This is an Entry Level Gutter Installer opportunity!Join The Brothers That Just Do Gutters The Brothers That Just Do Gutters team!Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering...