Job Description

ESTIMATOR/FIELD SUPERVISOR- Immediate Estimator/ Field Supervisor Needed

STOP LOOKING FOR A JOB. FIND A CAREER DRIVING PROFIT AND QUALITY.

Our locally owned Frederick, MD ServiceMaster franchise is seeking for a self-motivated, hardworking confident individual that exhibits leadership skills as well as customer service oriented people to join our team. Must \work hard, play hard\ to make a significant positive impact in our company's growth.

Job Type: Restoration, Team Work, Customer Service

Work Hours: Full Time

Compensation: $50.000 - $60.000 per year Depending on Experience

Benefits: Health, Vision & Dental Insurance, 401k matching, Disability Benefits, Paid Time Off, Holidays and On-call Bonus, Commission Pay.

Location: Frederick, Maryland

Position Overview

This position is responsible for ensuring compliance with the industry and company standards for all restoration jobs, customer satisfaction and quality control. This position is also responsible for drafting estimates in accordance with profitability goals, setting job scopes and assisting the production department with project management.

Job Responsibilities

• Profit & Estimating: Prepare initial and final estimates consistently ensuring our profitability goals.
• Leadership: Supervise and manage field employees, ensuring daily walk-outs, on-time departures, and absolute compliance with OSHA and safety rules.
• Quality & Compliance: Conduct frequent site inspections, monitor jobs daily, set clear job expectations with field staff and customers, and ensure all documentations and compliance tasks are completed.
• Risk & Resolution: Conduct initial and final walk-troughs with property owners, resolve estimate rejections, communicate with adjusters and address customer service issues.
• Sales & Service: Prepare, submit, and close bids for prospective customers and actively sell services.

Qualifications:

• Complete knowledge of Xactimate and insurance programs guidelines/platforms.
• Working knowledge of MICA/MITIGATE/DOCUSKETCH platforms.
• Computer Proficiency
• Punctuality and consistent work attendance
• Organized, energetic and with sense of urgency
• Superb phone skills. Sales/Call Center/Customer service experience
• Positive attitude, desire to learn and grow as well as improving daily
• Strong communication, listening and interpersonal skills
• Ability to work in a team
• Ability to participate in an on-call schedule
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information

Education:

• High School diploma or equivalent required
• Bachelor’s Degree or applicable experience preferred, work experience will be considered
• IICRC Certifications: WTR, ASD, OCT, STC
• Restoration experience preferred
• Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:

• Sitting for long periods and using office equipment
• Performing repetitive motions and detailed activities
• Expressing ideas accurately and receiving detailed information
• Close visual acuity for detail-oriented tasks

We hire for attitude and train for skills! If you have the right attitude you will be able to grow with the company and take advantage of our career opportunities. We are willing to train you, but experience or certifications are definitely a plus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.

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