Job Description

Seeking a Dispatcher to become part of our team. The function of Dispatcher will be to coordinate pickup routes and keep record of location and production of all vehicles.

Duties and Responsibilities:

• Communicate with donors, drivers and supervisors according to policy.
• Using the Donor Service System (DSS), keep an accurate record of location and production of all vehicles. Maintain completed call records and reports for determining trends and productivity sending a report to supervisor and administrator daily. In conjunction with supervisor, analyze and suggest strategy to increase efficiency as well as improve donor service.
• Coordinate all routes, assisting with proper routing of pick-up orders, as assigned. Assist with tracking and disposition of all pick-up tickets, advising the supervisor of any problems that arise.
• Inform immediate supervisor of any problems with vehicles (breakdown, accidents, flat tires, etc.), personnel issues (drivers who are ill, for example) or hazardous conditions that may prevent the safe and efficient operation of our vehicles.
• Assist with incoming phone calls as needed. Proactively contact donors for call-ahead, rescheduling cancelled pickups, or other donor service issues.
• Re-route trucks as directed by supervisor (same-day special donations, etc.).
• Present a polite, friendly, and positive attitude with an understanding of the importance of our donors and how their contributions support the overall goal of the ARC.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers (ARCs) by providing beneficiaries with and example of professional conduct and work habits.
• Other duties as assigned by immediate supervisor and/or Administrator.

Qualifications:

• High walking, reaching, stooping (under 1/3 of the time).

This position offers benefits including paid sick, vacation, personal and holiday time off. Position is Monday through Friday, 7:30 AM to 4:00 PM. Medical, Dental, and Vision, as well as Life benefits are also available.

For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.

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