Job Description

Job Info

Position: Dispatcher

Vacancies: 1

Location: SCG - CT - East Hartford - Meadow St

Job Summary

Responsible for the dispatching of all field employees utilizing various forms of technology. Handles incoming/outgoing telephone calls and communicates with employees and customers with a strong customer focus. Shift work is required, including weekends and holidays.

Responsibilities

• Dispatches the daily activities of Customer Service and Distribution field personnel through the use of various computers, voice and other technology.
• Must make decisions based on customer demand, workload and staffing levels.
• Must monitor workload and make necessary manpower and scheduling adjustments to Company computer scheduling software per Company policies and communicate the changes to the Customer Relations Center.
• Answers and initiates telephone/radio/CAD communication to and from customer/field personnel/other employees regarding distribution and service issues, call before going, CBYD and emergency response notifications.
• Completes the required daily leak/dispatch/poor pressure logs, conducts verbal/written correspondence with public, town, city and state agencies and officials as well as updates other contracts lists maintained within office.
• Inputs schedule adjustments to the computer system as to vacations, illnesses and other staffing changes that may be required as well as assist in scheduling SCG crews with supervision.
• Creates work orders on computer system for customer generated work, as well as Company required work-inactive removals/meter legal changes, other maintenance work including sorting, data entry and filing.
• Prepares work orders, notifications, management reports and various records for distribution and complete orders on SAP, processes orders in Document Viewer and files them, also generates other reports as needed in normal office environment.
• Calls in additional field employees for overtime as workload dictates as authorized by supervisor.
• Performs all other miscellaneous duties within the Dispatch Office as assigned.

Required Qualifications

• Must be able to read, write and speak English effectively
• Must be able to make decisions and apply common sense in the dispatching of Customer Service and Distribution employees, often times during multiple emergency situations.

• **Must pass exam demonstrating multi-tasking skills.
• Must be capable of working shifts, nights and weekends.
• Must have strong interpersonal skills and be able to effectively deal with customer situations.
• Must have a working knowledge of computers with a focus on Windows products.

NOTE: The above statements reflect the general details considered necessary to describe the principal functions of the job identification and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. The duties set forth are not for the purpose of limiting the assignment of work to any particular classification; they do not contain duties of a similar or less skilled nature normally performed under a job title.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or External)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

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