Job Description

Hearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Glen Iris office. 

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers. Relationship Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear and consistent point of contact.

Why work at Hearth?

• Join a rapidly growing organisation with a warm and supportive culture
• Small, fun, & supportive team
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles at Hearth
• Travel compensation, work laptop, and mobile phone provided

Responsibilities will include:

• Creating and continuously developing relationships between participants and their team of Hearth Support Workers
• Assessing participant needs, and developing Hearth's support program
• Reporting on the progress of clients, as it relates to the support provided by Hearth, and preparing submissions for NDIS plan reviews as required
• Maintaining relationships with support coordinators, house supervisors, and other relevant external stakeholders
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

Requirements:

• Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work (desirable) 
• An understanding of the NDIS and the role of a Disability Support Worker 
• Strong administrative and communication skills, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

Please include a copy of your up-to-date CV in your application, along with a Cover Letter addressing the key selection criteria. We look forward to hearing from you!

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