Job Description

Job Title : Desktop Engineer

Location : Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Install, configure, and support Windows and macOS-based desktop and laptop systems.
• Provide Tier 2/3 support for end-user issues related to hardware, software, and networking.
• Manage desktop imaging and deployment using tools such as SCCM, Intune, or MDT.
• Troubleshoot and resolve technical issues, ensuring timely and accurate resolutions.
• Maintain system and user documentation, asset inventory, and configuration records.
• Configure and support desktop security, antivirus, and encryption solutions.
• Assist with application packaging, patch management, and software distribution.
• Coordinate with other IT teams to support upgrades, migrations, and infrastructure projects.

• Bachelor's degree in Information Technology or related field (or equivalent experience).
• Experience in a Desktop Support or Desktop Engineering role.
• Strong knowledge of Windows 10/11, Active Directory, Group Policy, and Office 365.
• Hands-on experience with device imaging and deployment tools (SCCM, Intune, etc.).
• Proficiency in PowerShell or other scripting languages for automation tasks.
• Solid understanding of networking basics (TCP/IP, DNS, DHCP).
• Strong troubleshooting and diagnostic skills.
• Experience with cloud-based device management (e.g., Autopilot, Azure AD).
• Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk).
• Certifications such as CompTIA A+, Microsoft MCP/MCSA/MD-100/MD-101 are a plus.
• Experience supporting Citrix environments or virtual desktop infrastructure (VDI).
• Knowledge of endpoint protection and patch management solutions.
• Federal Experience is a plus.
• Required Security clearance.
  
  
  If you meet these qualifications, please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.

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