Job Description

Description
Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Tier 2 Logistics Specialist to join our team in the Philippines!
Role Overview
The Tier 2 Logistics Agent will handle higher-complexity logistics and shipping-related requests that go beyond standard queue work. This role requires strong communication, coordination, and problem-solving skills, with direct collaboration across internal teams and HQ stakeholders.
Key Responsibilities
Manage return-related and customs-related emails currently handled by senior team members
Work closely with the Embark Logistics team to resolve international shipping issues, including order exceptions and delays
Track, follow up, and coordinate resolution for odd or exception orders
Manage bug reporting and issue tracking
Take on additional high-tier logistics request types currently handled by the HQ team as the role evolves
Interface directly with HQ and cross-functional partners to ensure timely and accurate resolution of logistics concerns
Requirements
Experience in logistics, shipping support, or Tier 2 customer support preferred but not required
Strong written and verbal communication skills
High level of organization and attention to detail
Ability to manage complex, non-standard cases with minimal supervision
Comfortable working outside a traditional ticket queue environment
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Job Tags

Remote work, Work from home,

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Customer Service - Tier 2 Logistics Specialist | Philippines Job at Peak Support, Cambridge, MA

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