Job Description

Company Overview

As a leading healthcare provider in Oklahoma, Kansas, and Texas, Xpress Wellness offers comprehensive urgent care services for non-life threatening illnesses and injuries. With a focus on providing healthcare resources to underserved areas, Xpress Wellness offers occupational medicine, workers compensation, behavioral health, virtual primary care, facility-based primary care, post-acute medical services, and women’s health.

Company Background
Founded in 2013, Xpress Wellness Urgent Care (Xpress) is committed to increasing access to high-quality healthcare through the provision of urgent care and other healthcare services to individuals in rural and semi-rural areas. Headquartered in Dallas and Oklahoma City, the Company employs 700 teammates including 400 clinical staff, generating ~$100 million in revenue.

Xpress has demonstrated tremendous growth over the past five years, fueled by a combination of de novos and M&A expanding from 15 clinics in 2019 to 71 clinics today across Oklahoma, Kansas, and Texas in 2024.

In 2024, Goldman Sachs’s Horizon Impact Fund acquired Xpress, with a plan to continue the Company’s strong growth momentum, through a mix of M&A, de novos, and organic growth.

Position overview

The Chief People Officer (CPO) is responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of talent acquisition and management, culture and change management, organizational and performance management, training and development, and compensation. The CPO provides strategic leadership by articulating HR needs and plans to the executive management team, shareholders, and the board of directors.

In this strategic role you will also champion our client’s culture and values by partnering with the Chief Executive Officer and full Human Resources team to help design and support the organization and build strong connections with company teams at all levels. As a builder and orchestrator of change, you will be exceptionally focused on putting employees first while supporting our business and being as clear and transparent as possible, so employees understand how and why decisions are made.

Role and Responsibilities

• Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision.
• Develop HR plans and strategies to support the achievement of the overall business operations objectives.
• Function as a strategic business advisor and operating partner to the executive/senior management of each department regarding key organizational and management issues.
• Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.
• Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals.
• Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.
• Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, and benefits.
• Champion and represent our client’s unique culture and values. Create programs that both safeguard and advance our culture as a differentiator compared to other companies.
• Influence the company’s diversity practices aimed to build a more diverse workforce through innovative thinking and practices.
• Leverage data to make our client’s people processes smarter and more efficient through application of a strong knowledge of workforce analytics and metrics.
• Manage, inspire, and develop your team to deliver results, share best practices internally, benchmark externally, scale and grow their skills and impact.

Requirements

• A combination of Human Resources experience in the following areas: Organizational design, succession planning, performance management, business consulting, compensation and rewards, recognition programs, culture, employee engagement, coaching and career development, talent management, diversity and inclusion, conflict resolution, acquisitions, data analysis, and employee relations.
• Highly collaborative business partner with an ability to zoom out to quickly understand HR impact on business outcomes, easily zoom in and work hands on with senior leaders to drive change in organization, and work as a trusted counsel to the CEO and rest of the senior leadership team.
• Proven team building and leadership experience combined with the personal qualities to building and scaling highly effective and innovative teams.
• Clear, concise communicator with a proactive, solution-focused attitude; outcome and results-driven.
• Experience managing, building and scaling multi-site, multi-state locations.
• Proven track record of influencing and coaching executives to organize strategically to scale and flex with business needs.
• Highly metrics-driven style well suited for a fast-moving and dynamic environment; expertly skilled at building and maintaining operational efficiency.
• Strong process and change management skills combined with outstanding communications skills and confidence.
• Comfort shifting gears from deeply complex strategy discussions to rolling up your sleeves and “getting things done”.
• Demonstrated ability to listen, accept feedback and respond to requests from leaders, employees, HR colleagues and team members.
• Familiarity with compensation plans appropriate for private investor-backed business including equity ownership plans
• Working knowledge of HR-related software and systems (HRIS, ATS, performance management)
• MBA or equivalent degree preferred
• PHR/SHRM certification required/preferred
• Location: Willing to relocate or commute as needed

Benefits

Xpress Wellness offers a great working environment with the following perks:

• Competitive pay
• Bonus potential
• Generous PTO
• Health
• Dental
• Vision
• Retirement package with employer match
• Short-term disability + long-term disability options
• Life insurance

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