Job Description

Call Center Representative

JOB-10045211

Anticipated Start Date

December 15, 2025

Location

Bronx, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individual to join our client’s team as a Call Center Representative. You will handle incoming and/or outgoing calls. The role focuses on providing excellent service by answering questions, resolving complaints, and delivering technical support to ensure customer satisfaction.

Job Description

• Respond to inbound and outbound calls in a professional and courteous manner.
• Answer customer inquiries, resolve issues, and provide accurate information.
• Deliver technical support and ensure positive customer experiences.
• Perform other assigned tasks as necessary.
• Utilize extensive phone and computer skills in daily operations.

Skills Required

• Minimum of 2 years of experience, with bilingual proficiency (as required by the facility).
• 1 year of Call Center and Payroll Timekeeping experience in a call center environment (required).
• Ability to research inquiries on using multiple systems, ability to descalate situations and resolve inquiries promptly and efficiently.
• Experience in a hospital setting
• Intermediate to advanced skills in Microsoft Office applications, including Word, Excel, and Outlook and strong written ang verbal communication skills

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Shift Time: 8:00 AM - 4:00 PM

  Pay Rate

• $33.00 per hour

“We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law”.

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